Refund & Return Policy
Refunds
At CustomArtCapital, our goal is to ensure your satisfaction with our products. While we do not accept refunds for changes of mind, we are committed to making sure you are delighted with your illustration. If you find that you are not completely satisfied with your purchase, we offer the option for product revisions to meet your expectations. Simply get in touch with us, and we will work with you to make the necessary adjustments until you are happy with the result.
In the unfortunate event that you receive a defective, damaged, or broken product, please don’t hesitate to reach out to us at customartcapital@gmail.com. To expedite the replacement process, kindly provide clear pictures of the damaged items along with your message. We will promptly organize a replacement to ensure that you receive a perfect and undamaged product as soon as possible.
Lost or Stolen Packages:
While we take great care in ensuring the safe delivery of your orders, CustomArtCapital cannot be held responsible for lost or stolen packages that have been confirmed as delivered to the address you provided during the order process. In such cases, we recommend taking the following steps:
Contact us: Reach out to our customer support team, and we will assist you by confirming the delivery status, date of delivery, tracking information, and shipping carrier details for your order.
Investigate the issue: We encourage you to investigate the delivery further on your end, such as checking with neighbors, in mailboxes, or with any individuals who might have accepted the package on your behalf.
While we understand the frustration of lost or stolen packages, please rest assured that we will do our best to provide you with the information needed to resolve the situation. Your satisfaction remains our priority, and we are here to assist you throughout the process.